Refund policy

Last updated: October 23, 2026

Full refund within 90 days

Not happy with your Packio Travel Kit, for any reason? You get a full refund of the price you paid. Email us within 90 days of delivery (the delivery date on your tracking).

How to ask

Email info@packio-us.com with your order number. A short note on what went wrong helps us improve, but it is not required. We reply within 2 business days with the next steps. Once your refund is approved, we send it within 7 business days.

Two-kit orders

Each kit is covered on its own. If you ask for a refund on one kit from a two-kit order, you get back $57, half of the $114 you paid. If you ask for a refund on both kits, you get back the full $114.

Damaged, wrong or missing items

If your kit arrives damaged, or something is missing or wrong, email us within 14 days of delivery with a photo. You choose a replacement or a refund, and we reply within 2 business days with the next steps.

Cancel before it ships

You can cancel any time before your kit ships and get a full refund. Email us with your order number.

$10 gift card with two-kit orders

Two-kit orders come with a $10 promotional Packio gift card. It is not sold or exchanged for money. We email it to you after your order ships. It can be used on a future Packio order and expires 90 days after we send it; the expiry date is shown in the gift card email. It has no cash value. If your two-kit order is refunded, any unused balance on the gift card is cancelled.

Refund timing

Refunds go back to the card or payment method you used. Your bank may take a few more days to show it.

Limits

One refund per kit. The guarantee covers kits bought from packio-us.com. This guarantee is in addition to any rights you have under the law.

Questions

Email info@packio-us.com or use our contact page.